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"Excellent care for appendicitis"

About: Altnagelvin Area Hospital / Emergency department Altnagelvin Area Hospital / General Surgery Altnagelvin Area Hospital / Ward 4 (Urology, General Surgery)

(as a service user),

I attended the Emergency Department at Altnagelvin Area Hospital on Wednesday evening at 8 pm with pain in the right. I have been very fortunate to have been cared for by some wonderful people. The staff in ED were obviously rushed off their feet, however they never complained and were always very friendly. There has been a lot of discussion around corridor care recently and although not entirely ideal, I was extremely grateful to have my treatment started promptly. I was seen by the Surgical Team during the night and first thing on Thursday morning and moved to Ward 4.

I had surgery on Thursday afternoon and all went well. I have met some extremely caring people during this time, from the theatre orderly Ian who kept me in good spirits during the journey to surgey, to all the theatre and recovery staff. I must give particular thanks to Ward 4, most notably SN Athul, SN Evan, NA Zoe and SN Christine. Christine in particular must be one of the most competent, efficient and kind people I have ever met. The ward manager and deputy sister have things right here. Thank you all for your help.

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Responses

Response from Carol Reid, Assistant director of nursing for surgical paeds and woman's health directorate, Acute Services, WHSCT 2 days ago
Carol Reid
Assistant director of nursing for surgical paeds and woman's health directorate, Acute Services,
WHSCT
Submitted on 27/10/2025 at 13:15
Published on Care Opinion at 13:15


picture of Carol Reid

Dear cetuswr54

Firstly I am glad to hear you are recovering well after your surgery. I am glad to hear that our staff were caring and compassionate and will ensure that your kind words are shared with all of them.

We are aware that at times we are working above bed capacity but endeavor to ensure the highest standards of care for all our patients is our main goal.

Our staff appreciate all feedback - I wish you well in the future

Kind regards Carol Reid Assistant director nursing Surgery

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