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"I’m extremely thankful to everyone involved."

About: Altnagelvin Area Hospital / Emergency department

(as a parent/guardian),

As someone who works in the hospital I know and see how hard the staff in A&E work and how incredibly busy it is. So a trip there with my son with a nasty gash to his head was not something I wanted to be doing late last night. 

However from the moment we went in, the staff were so helpful. The receptionist took his details and we waited to get seen. After a short time we were taken to triage where a nurse assessed & reassured him.  He was then taken by a Doctor who was very good with him and quickly treated his injury. We were in and out in 1 hr. I’m extremely thankful to everyone involved. 

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Responses

Response from Colleen Hamilton, Service Manager for Unscheduled Care, Emergency Department / AMU /ACU Altnagelvin Hospital, WHSCT last week
Colleen Hamilton
Service Manager for Unscheduled Care, Emergency Department / AMU /ACU Altnagelvin Hospital,
WHSCT

management duties

Submitted on 12/11/2025 at 14:49
Published on Care Opinion at 14:49


picture of Colleen Hamilton

Dear Jojo_73

My name is Colleen Hamilton, Service Manager for Emergency Care in Altnagelvin. Thank you for the taking the time to offer us your feedback. It is lovely to hear you have a good experience and glad your son was cared for quickly and compassionately.

We do try our best to have the children reviewed in a timely manner as we understand how distressing an Emergency Department can be for children and parents.

I hope your son is recovering well at home and I will be happy to share your comments with our team in ED.

Best wishes

Colleen Hamilton

Service Manager for Emergency Care

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