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"Five Star Care you gave me"

About: Castle Circus Health Centre / Torbay Sexual Health

(as the patient),

I am most impressed with the way I was treated at the Sexual Health Centre today, it was a Five Star service.

My initial contact was with Sally on Reception, who was so helpful, polite and understanding of my situation, she made me feel completely at easy within minutes, thank you Sally.

This was followed by a telephone appointment with nurse Louise who was very helpful throughout the call, and advised me to attend the centre as she was not able to fully diagnose my condition, she was able to find me an appointment for the afternoon, thank you.

A big thank you also goes to nurse Jo, who was so thorough, professional and helpful during the consultation. Jo was happy to discuss all my points in detail, giving additional advice where, she treated me with respect and understanding at all time.

Jo you are a top specialist nurse, thank you for the five star care you gave me today.

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Responses

Response from Lucy Jarrett, Sexual Health Administrator, Devon Sexual Health - Torbay, Royal Devon University Healthcare NHS Foundation Trust yesterday
Lucy Jarrett
Sexual Health Administrator, Devon Sexual Health - Torbay,
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 28/10/2025 at 11:21
Published on Care Opinion at 11:21


Good morning waltzxc99,

Thank you for taking the time to leave such wonderful feedback. It is lovely to hear Sally on reception was helpful, polite and understanding of your situation and put you at ease.

It is also great to hear Louise and Jo were thorough and professional and treated you with respect during the consultation and telephone call. I will ensure this feedback is passed onto the team.

Please do not hesitate to contact us with further queries on 0300 303 3989 or visit our website www.devonsexualhealth.nhs.uk

Kind Regards,

Lucy

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