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"Thank you for helping us quickly"

About: Royal Devon & Exeter Hospital (Wonford) / Paediatric surgery

(as a parent/guardian),

This is the only way I could find to thank your staff and ensure their boss knows about their great work. My child was admitted to Bramble Ward to have their abscess surgically removed under general anaesthetic.

The process was very fast - we are extremely grateful - and everyone including the receptionist, volunteer lady in purple t-shirt, staff and surgery team were so helpful and kind and put my child at ease.

There was an assistant or nurse called Chris in a 'Groot' (cartoon tree trunk) t-shirt who was especially helpful and kind and a calming presence who we really appreciated.

Frances was also great when she told us about after care. We want to thank your surgeon, surgical team and ward staff who work in distressing circumstances. We could hear other children who were distressed or in pain and staff remain calm, quick and helpful in upsetting circumstances. Our child  is getting better and thank you for helping us quickly.

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Responses

Response from April Beech, Clinical Matron for Paediatrics, Paediatrics (Eastern), Royal Devon University Healthcare NHS Foundation Trust last week
April Beech
Clinical Matron for Paediatrics, Paediatrics (Eastern),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 28/10/2025 at 14:02
Published on Care Opinion at 14:26


Thank you so much for taking the time to share your feedback. We're delighted to hear that your child's admission and surgery went smoothly, and that our team helped make the experience as comfortable as possible. It's great to hear Chris made such a positive impact and I will be sure to share your appreciation with him and the rest of the team. I am also pleased to hear your child is recovering well, and I wish them a continued speedy recovery.

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