"Staff going above & beyond their duties"

I know how hard the staff work & that they are trying there very very best & the nurses were so lovely to me & my mum. 

Earlier in the day a kind bank HCSW with hair to his shoulders kindly come around offering us all a cold drink & a sandwich & tea or coffee & I though this was very good & very thoughtful that during such a busy time that they were still managing to tend to the patients waiting to be seen.

It had been a long night as we were waiting 11+ hours & were beginning to get a little cold & tired.

I just wanted to acknowledge also how Caring & Attentive the domestic Isabelle was she had dark hair which sat above her shoulders she worked in the A&E/AAU area of Glasgow Royal Infirmary, Firstly she tried to help me work the tea/coffee machine but unfortunately it was out of service & after this, this kind lady went over & above her duties & went to find a HCSW who was also lovely & attentive girl who brought the tea trolly round & gave me, my mum & another wee lady who was sat there longer than us a lovely warm cup of tea. 

I just wanted to say what a credit to the NHS Isobel, this boy & girl where & their acts of kindness don’t go unnoticed & I’d like to say a huge thank you & keep being you!