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"Excellent care from start to finish"

About: Inverclyde Royal Hospital / Outpatients Inverclyde Royal Hospital / Pre-Operative Assessment

(as a service user),

About 2 years ago I suffered from severe abdominal pain.  I called my local GP, and I was seen the same morning.  It was agreed that I required to go to IRH.  On getting there I was seen within an hour.  It was quickly established that I needed to stay in, and I was quickly taken to a ward.  I was given lots of blood tests, scans including ultrasound and CT scan.  These were done over a period of the 1st couple of days.  They were offered when required with limited waiting.

I was eventually diagnosed with pancreatitis that was caused by gall stones.  My gall bladder needed to be removed.  However I needed to wait until my pancreas was settled to get the surgery.  I left hospital just over a week later.  The staff were excellent and always looked out for you.  However if I am honest they were incredibly busy.  It seems that the nurses look after too many people.  You always saw a doctor at least once per day.  Everything was explained and agreed.  I had to wait at least 6 weeks for any operation.  

I waited over 6 weeks twice, but I had further bouts of pancreatitis that sent me back.  The wait due to pancreatitis along with the waiting list made it difficult to get a date for my operation.  After 3 bouts, and 3 hospital stays, including taken in by ambulance as I collapsed, I felt I could not wait any longer.  I had private medical insurance, so I was lucky enough to be able to get the operation done privately with no cost to me.  

I went on to make a full recovery.  I would put that down to the excellent care from all the doctors under Mr Al Wahid.  I got the help and care that I wanted when I needed it.  The waiting was just too long for the operation.

2 years later I then suffered a re-occurrence of a previous hernia.  Again, I went to the hospital doctor then to the hospital.  I had a scan the same day (Sunday), and I was operated on the next day.  I was then back out and recovered the next day.  Again the Scottish NHS at its best there when you need it most. 

I also had a camera down my throat 2 years ago, and I was waiting for the next one after 2 years.  When I went for my check up in October 2025, after my hernia surgery I asked about the repeat of my camera down my throat...(It's not as bad as you think BTW).  As I did not have my appointment yet, my surgeon Mr Al Wahid called round to the required department.  They confirmed as appointment was available in 9 days and I agreed the appointment.

This was again the Scottish NHS doing what it does best help people get better.  

My experience of NHS Scotland is very positive.  I have always got what I needed care wise, when I most needed it.... the waiting for the operation excluded.  

Please also back the staff with good staffing levels and budget.  

Long live the Scottish NHS!

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 2 weeks ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 06/11/2025 at 10:00
Published on Care Opinion at 10:00


picture of Kevin Torbet

Dear GratefulPortG

Thank you for sharing your experience and for taking the time to provide such thoughtful feedback about your care within NHS Greater Glasgow & Clyde.

We are very pleased to hear that you received timely assessment, diagnosis, and treatment during your admissions, and that you felt well looked after by our clinical teams. It is particularly heartening to know that you experienced compassionate and effective care from both our hospital and surgical staff, and that this helped you make a full recovery.

We fully recognise your comments about how busy our wards and nursing teams can be. Our staff continue to work extremely hard under significant pressure to deliver high-quality care to all patients, and we know that waiting times for some procedures—such as gallbladder surgery—can be longer than we would wish. We are continuing to work across NHS Scotland to improve patient flow, increase capacity where possible, and support our dedicated teams through appropriate staffing levels and resources.

Your recognition of the professionalism and kindness of the staff, as well as your appreciation for their efforts, means a great deal to them. Feedback such as yours helps us understand where we are succeeding and where improvements are needed.

Thank you again for sharing your story and for your ongoing support of NHS Greater Glasgow & Clyde.

We wish you continued good health.

Kind regards

Kevin

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