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"Outstanding knowledge and patient care"

About: Royal Surrey County Hospital / Accident and emergency

(as a parent/guardian),

My daughter presented to A&E Royal Surrey feeling very poorly. 

She was seen by a doctor and I want to report on how excellent he was. She was stressed and panicking which was making her worse. He explained everything in finer detail and made sure she understood. We left feeling fully confident he had explored all areas thoroughly and due to his care we trusted in what his findings were.

The way he explained things and making sure she fully understood was excellent he really took his time to break medical terms down so she could be aware of what was happening to her. I really appreciated this doctor's knowledge and patient care it was outstanding.

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Responses

Response from Charlotte Pearson, Communications Officer, Royal Surrey County Hospital NHS Foundation Trust yesterday
Charlotte Pearson
Communications Officer,
Royal Surrey County Hospital NHS Foundation Trust
Submitted on 24/10/2025 at 14:01
Published on Care Opinion at 14:01


Thank you for letting us know about the excellent care your daughter received in our Emergency Department. We will pass your lovely feedback onto the team and this will be much appreciated. We wish your daughter all the best going forward.

With kind regards from the Patient Experience Team

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