Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Experience at patient at Vale of Leven Day Surgery unit

Posted By Ollie Mack

"Experience at patient at Vale of Leven Day Surgery unit"

About: Vale of Leven General Hospital / Day Surgery Unit

(as the patient),

I am writing as a Health Care Professional myself working within NHS, to feedback on the excellent Care at received at Surgical Day Bed Unit. Vale of Leven yesterday.

My procedure was Lens Replacement .

From the time of my arrival to departure the staff were all wonderful ; really professional , warm ,welcoming ,caring and personal.

I also observed their care of the other patients and they had the same consistent approach to each individual ,taking time with more incapacitated clients .

I want to use this to encourage that particular team, as I am aware that often positive feedback is not expressed and I feel they deserve to be recognised for all they do.

Thank you to Kirsty in particular.

So thank you to you all .

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC last week
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 03/11/2025 at 15:47
Published on Care Opinion at 15:47

picture of Kevin Torbet

Dear Ollie Mack

Thank you very much for taking the time to share your experience following your lens replacement procedure at the Surgical Day Bed Unit of the Vale of Leven Hospital.

We are delighted to hear that you found the care you received to be professional, welcoming, and compassionate. Your kind words about the team’s consistency, attentiveness, and personal approach to all patients are very much appreciated.

Positive feedback such as yours is incredibly motivating for our staff and reinforces the dedication and hard work they put into caring for every patient. Your recognition will be shared with the entire team with a special shout out for Kirsty, who will be thrilled to hear that their efforts made such a positive difference to your experience.

Thank you again for your thoughtful and encouraging comments.

Kind regards

Kevin

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Evelyn Haigh, Charge Nurse, Surgical Day Bed Unit and Endoscopy Department - Vale of Leven, NHS Greater Glasgow and Clyde last week
Evelyn Haigh
Charge Nurse, Surgical Day Bed Unit and Endoscopy Department - Vale of Leven,
NHS Greater Glasgow and Clyde

Submitted on 04/11/2025 at 14:27
Published on Care Opinion at 14:27

Good afternoon

I would like to thank you very much for taking the time to complete the care opinion and for your extremely kind words.

It is so nice to hear you felt our staff were professional, warm, welcoming, caring and treated you personally, it is very reassuring for the staff and they will appreciate your response and continue to be motivated to provide the best service we can.

I would also like to thank you for mentioning that the other patients were treated the same way you were as this will also motivate the staff to continue the excellent job we strive to provide.

I will ensure all staff will be able to read your care opinion and I know they will be thankful for you taking the time to respond.

I will also ensure Kirsty has a copy of the care opinion which will no doubt please her immensely and for Kirsty and the team, positive opinions are a great reassurance to the team and reiterate the great job they all do on a daily basis.

I hope your surgery was a great success and that you are on the mend

Kind Regards

Evelyn Haigh

Charge Nurse

Surgical Day Bed Unit

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k