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"My whole experience from start to finish was excellent"

About: New Victoria Hospital / Day surgery

(as the patient),

I recently attended day surgery at the new Victoria hospital.  

From the minute you walk into this hospital you are greeted by 2 volunteers who are very pleasant & informative.  When I reached  my waiting area the receptionist was also very welcoming.  I waited less than 5 minutes. 

Diane my admittance nurse was absolutely fantastic  very professional & also so pleasant  & informative.  Was last on the list but because I was in such a excellent environment it was fine. Plus I didn't wait as long as I thought for my procedure. 

I wasn't left alone, every so often I was checked on and asked if I needed anything. & informed that my time wouldn't be too long .

Blister came to collect me for my procedure, he was also excellent & professional also very informative about my procedure.   My whole experience from start to finish was excellent.  Every person were fantastic brilliant team & hospital thank you kindly 

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Responses

Response from Emma Miller, Senior Charge Nurse/Theatre Co-ordinator, Day Surgery Unit, New Victoria Hopital, NHS Greater Glasgow and Clyde 10 hours ago
Emma Miller
Senior Charge Nurse/Theatre Co-ordinator, Day Surgery Unit, New Victoria Hopital,
NHS Greater Glasgow and Clyde
Submitted on 22/10/2025 at 13:41
Published on Care Opinion at 13:41


Dear learningzf59

Thank you so much for sharing your experience through care opinion following your recent visit to our day surgery at the New Victoria Hospital.

It’s wonderful to hear that from the moment you arrived, you were welcomed by our volunteers and reception staff in such a friendly and informative way. I’m especially pleased to hear that Diane, your admitting nurse, made you feel comfortable, well-informed, and cared for throughout your time with us. She is an asset to our team.

Your kind words about the whole team and the environment mean a great deal. Feedback like yours helps us to know what we’re doing well and encourages our staff who work hard every day to provide excellent care.

Thank you again for taking the time to share your story—it’s truly appreciated.

Emma Miller

Theatre Coordinator

Day Surgery

New Victoria Hospital

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