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They are credit to themselves and the NHS

Posted By Jammerot

"They are credit to themselves and the NHS"

About: Coatbridge Locality / Treatment Room

(as the patient),

I have been attending the treatment room for a good few years and after my recent visit was compelled by the experience to make a response. The nurses and admin staff all do a wonderful job, the nurses especially as they are on the front line dealing personally with patients. It takes a certain type of person to do a job like this and there are not many who could replace these women and the absolute amazing service they provide. This isn't just a job, it's a vocation and a dedicated attitude to helping, supporting and giving hope to people when they feel the NHS is in crisis. They are credit to themselves and the NHS they represent. Well done. 

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Responses

Response from Lorna McInness Sneddon, Treatment Room Team Leader, Treatment Room, NHS Lanarkshire yesterday
Lorna McInness Sneddon
Treatment Room Team Leader, Treatment Room,
NHS Lanarkshire

Submitted on 24/10/2025 at 13:55
Published on Care Opinion at 13:55

Hi Jammerot,

Thank you for taking the time to contact Care Opinion and share such a heartfelt review.

Your words beautifully reflect the dedication and spirit of the nurses and admin staff within the Treatment Room Service. Feedback like yours truly lifts morale and reminds the team how much their work matters.

It’s clear how deeply their care and compassion have impacted you over the years, and it’s incredibly moving to see that appreciation expressed so sincerely. They really are the unsung heroes—delivering exceptional care with kindness, strength, and grace.

I’ll be sure to pass your message along to the nursing and admin teams. It means a great deal to them and helps them feel seen, valued, and proud of the work they do.

Thank you once again for your lovely feedback.

Lorna

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Gwen MacIntyre, Service Manager (Interim), Coatbridge Locality, NHS Lanarkshire yesterday
Gwen MacIntyre
Service Manager (Interim), Coatbridge Locality,
NHS Lanarkshire

Submitted on 24/10/2025 at 14:15
Published on Care Opinion at 14:18

picture of Gwen MacIntyre

Dear Jammerot,

It is a delight to see your kind comments for the staff here in the Coatbridge Treatment Rooms, We work together as a team to provide the best care possible and I'm really pleased you are having positive experiences.

I will share the post with all the staff as it will be very welcome as a Friday boost to their great care and compassionate work.

Kind Regards

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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