"Receptionists in GP Medical practice"

I was sat waiting for my appointment and was frankly horrified at the attitude of the Reception staff in regard to appointment bookings.  While I appreciate the switch to online bookings (I am IT savvy), what happens to those patients who struggle with IT or do not have the know how to do this? I listened in on an elderly patient trying desperately to book an appointment face-to-face as she didn't understand the online booking process and was met with a very unhelpful response; that the government had told them that it all had to be online and only blood tests and nurse appointments could be booked face to face,  and that they couldn't have the phones being blocked.  In the 5 minutes the Receptionist took to announce this government edict she could have booked the appointment. 

At the same time another patient came in asking whether they had her test results as she hadn't heard. I was flabbergasted to hear the Receptionist read out her results so the whole of the waiting room could hear.  Haven't they heard of data privacy?  The elderly patient concerned just listened, probably keen to know the results either way, but it shouldn't be for the Receptionist to be informing people of their results.  She may have thought she was being helpful but this was failure to preserve extremely private health data.  I feel some serious training needs to be given here to Receptionists - data privacy for one, attitude, and tone of voice as they border on patronising.

When booking my appointment my experience was less than positive.  I went online to book a GP appointment but the GP's name wasn't on the drop down list so I decided to give the practice a call.  I had been diagnosed with cancer and this particular GP reached out to me so it made sense for me to see the same GP.  All I really wanted at this stage of my treatment was a prescription as recommended by my oncologist.  When I called the practice I was met with an audible sigh of frustration and the remark, why do patients have to restrict the GPs they want to see as we have 19,000 patients, and that I need to book using the online service. She also stated that that particular GP only worked two days a week! How very rude and irrelevant of her to even mention this, particularly as she had no idea about my situation at all.  It took all my patience to explain my rationale of seeing this particular GP but in the end I took an appointment with another GP - I literally just wanted to be given a prescription and my notes would have outlined this and really I would be taking up GP time just for them to write this out.