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Looked after me with compassion, reassurance, and profession...

Posted By Meandmesh

"Looked after me with compassion, reassurance, and professionalism"

About: Royal Infirmary of Edinburgh at Little France / Cardiology & Coronary Care Unit Royal Infirmary of Edinburgh at Little France / Medical Day Case

(as the patient),

I was recently in medical day bed /cardiac cath lab for a TAVI procedure and wanted to thank the nurses, Ruth, Ann, Teigan,  Ryan and Beth who all looked after me with compassion, reassurance, and professionalism. They delivered exceptional standards of nursing care throughout my short stay and Ii found all of them to be kind, friendly and caring. They helped to relieve  any anxieties I had before going for my procedure and cared for me closely afterwards. Please pass on my sincere thanks to the wonderful team and also to Dr Behan whose whose medical expertise ,skills and bedside manner are exceptional.

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Responses

Response from Claire Withnell, Patient Experience Officer, Patient Experience Team, NHS Lothian last month
Claire Withnell
Patient Experience Officer, Patient Experience Team,
NHS Lothian

Submitted on 28/10/2025 at 09:34
Published on Care Opinion at 09:34

picture of Claire Withnell

Dear Meandmesh,

Thank you for sharing your feedback with us on Care Opinion regarding your TAVI procedure at the Royal Infirmary.

I am so pleased that all the staff that you came into contact with treated you with such kindness and compassion, and that they were able to reduce your anxieties around the procedure.

I have shared this with the Senior Charge Nurse of the service so that Ruth, Ann, Teigan, Ryan, Beth and Dr Behan can read your kind words. I am sure they will be delighted to receive it.

I hope you are recovering well,

Best wishes,

Claire

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Response from Karen Hendry, Clinical Nurse Manager, Cardiothoracic Surgery | Cardiology | Respiratory | Sleep Medicine | Home Ventilation, Royal Infirmary of Edinburgh at Little France last month
Karen Hendry
Clinical Nurse Manager, Cardiothoracic Surgery | Cardiology | Respiratory | Sleep Medicine | Home Ventilation,
Royal Infirmary of Edinburgh at Little France

Clinical Nurse Manager

Submitted on 28/10/2025 at 12:11
Published on Care Opinion at 12:11

Dear Meandmesh,

Thank you for your kind feedback for both the Cath Lab and Medical Day Case Team. I will make sure that this is passed on to the staff as well as Dr Behan.

I wish you well in your recover.

Karen

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