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Appreciation to everyone who helped in my recovery

Posted By beidrq33

"Appreciation to everyone who helped in my recovery"

About: Causeway Hospital / Accident & Emergency Northern Ireland Ambulance Service / Emergency ambulance response

(as a service user),

On a Sunday early Oct I was taken to hospital by 2 very competent ambulance staff after a fainting incident in my home. The dept was extremely busy but I was seen by the nursing staff ASAP, after being seen I fainted again and found myself in a cubical in A and E surrounded by doctor and nursing staff, over the next 3/4 days the treatment I received from all staff including ancillary was excellent. The pressure that the staff work under is unreal. Would just like to register my sincere appreciation to everyone who helped in my recovery.

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Responses

Response from Victoria McCrory, Assistant Clinical Services Manager, Medicine and Emergency Medicine, NHSCT last week
Victoria McCrory
Assistant Clinical Services Manager, Medicine and Emergency Medicine,
NHSCT

Submitted on 24/10/2025 at 15:53
Published on Care Opinion at 15:53

Hello beidrq33

My name is Victoria McCrory and I am the Assistant Clinical Services Manager for Causeway ED. I am sorry to hear that you have recently been unwell and had to attend the department for assessment and treatment.

I am delighted to hear that whilst attending the dept you had a positive experience, and received a high standard of care.

Thank you for taking the time to leave this positive feedback and for acknowledging the pressures which staff face. Positive feedback helps boost staff morale and remind them of the great care they continue to deliver. I will ensure your feedback is shared with all staff in the unit, and I know it will be appreciated.

I wish you a strong recovery

Yours Sincerely

Victoria McCrory

ACSM CAU ED

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Response from Maggie Hamilton, Experience & Involvement Facilitator, Quality, Safety & Improvement, Northern Ireland Ambulance Service last week
Maggie Hamilton
Experience & Involvement Facilitator, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

The Northern Ireland Ambulance Service (NIAS) Experience and Involvement Facilitator is responsible for developing and delivering high quality, effective services and processes for NIAS Service Users, Carers, their Advocates, the Public and NIAS Staff across Northern Ireland (NI) to facilitate and enable them to fully contribute to and participate in experience and involvement in relation to the NIAS.

Submitted on 27/10/2025 at 13:14
Published on Care Opinion at 13:14

picture of Maggie Hamilton

Good afternoon beidrq33,

My name is Maggie Hamilton I am the Experience & Involvement Officer with the Northern Ireland Ambulance Service. Thank you for taking the time to share your appreciation for the ambulance staff that attended you. We are always grateful to those who share their experiences of the services they have received. As an organisation we are committed to consistently show compassion, professionalism, and respect for the patients we care for.

I wish you all the best with your recuperation.

Kind regards,

Maggie

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