Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Day care patient

Posted By pegasusdr33

"Day care patient"

About: Causeway Hospital / Accident & Emergency Causeway Hospital / Acute Ambulatory Hub Causeway Hospital / Minor Injuries Unit

(as the patient),

I was here in Bushmills for 2 months visiting from Kent in England,my poorly daughter who lives in NI.

While I was here I got bad dizziness, headaches and sickness on more than one occasion!

Not having a doctor here I rang out of hours and was told to go to causeway hospital, I was there for 10 minutes and was seen by a amazing caring nurse who took time and asked lots of questions. She sent me to A&E where again I was seen within 15 mins, I had a blood test and wonderful care, sent home with tablets.

After talking them for 3 days I felt no better so they said to go back to A&E was seen straight away, bloods done again a ECG.

Was taken upstairs to AAI  ward where again thoroughly checked over by a doctor, was put on different meds, had to have a injection for 5 trips, all in all what amazing, caring staff I had the pleasure to meet. I left feeling that they cared and they loved their jobs getting people well.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Karen Sheridan, Assistant Clinical Services Manager, Medicine and Emergency Medicine Causeway Discharge Lounge, DAU, Phlebotomy, Medical 2, MAU, NHSCT 3 days ago
Karen Sheridan
Assistant Clinical Services Manager, Medicine and Emergency Medicine Causeway Discharge Lounge, DAU, Phlebotomy, Medical 2, MAU,
NHSCT

Submitted on 24/10/2025 at 11:50
Published on Care Opinion at 11:50

Dear pegasusdr33,

My name is Karen Sheridan and I am the Assistant Clinical Services Manager for Causeway Acute Ambulatory Unit (AAU). Thank you so much for taking the time to write such positive feedback from your visits to AAU & I do hope you are feeling better.

The staff in AAU work really hard to ensure service users experience the highest standards of care while in the unit and I'm really please this was your experience. I will share your kind words with the ward manager and all the team. I know they will appreciate it!

Best wishes,

Karen.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Victoria McCrory, Assistant Clinical Services Manager, Medicine and Emergency Medicine, NHSCT 3 days ago
Victoria McCrory
Assistant Clinical Services Manager, Medicine and Emergency Medicine,
NHSCT

Submitted on 24/10/2025 at 14:13
Published on Care Opinion at 14:13

Hello peqasusdr33

My name is Victoria McCrory and I am the Assistant Clinical Services Manager for Causeway ED. I am sorry to hear that you have recently been unwell and had to attend the dept for assessment and treatment, on more than one occasion.

I am glad to hear that whilst attending the dept you had a positive experience, receiving a prompt service and caring staff. I will ensure that your positive feedback is shared with all staff in the dept, and I know they will appreciate it. Thank you for taking the time to leave this feedback as it helps boost staff morale and reminds them of the great care they deliver.

I hope you care making a strong recovery

Your Sincerely

Victoria McCrory

ACSM CAU ED

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k