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Left feeling much better than when I arrived

Posted By PEELMAZ

"Left feeling much better than when I arrived"

About: Adult Health & Support Services / Primary Care Out of Hours NHS 24 / NHS 24 (111 service)

(as a service user),

Called 111 and was spoken to quickly by a call handler, she progressed call to a Nurse who then progressed to a Doctor where I was given an appointment at my local OOH in Hamilton. The service from start to finish was very good, I felt listened to, and was given treatment options by a very nice female doctor. I decided to go with her options and after an hour or so left feeling much better than when I arrived. Thank you to all involved recently.

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Responses

Response from Pamela Buddy, Service Manager, South Lanarkshire Health & Social Care Partnership 2 days ago
Pamela Buddy
Service Manager,
South Lanarkshire Health & Social Care Partnership

Submitted on 23/10/2025 at 15:35
Published on Care Opinion at 15:35

picture of Pamela Buddy

Good afternoon PEELMAX.

Thank you for taking the time to post about your positive experience when you had to attend the Primary Care Out of Hours centre at Douglas Street, Hamilton.

I will pass on your lovely comments to the Team who will be delighted to hear that the care given was gratefully received.

I hope you are now recovering well.

Take care, Pamela.

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Response from Stephanie W, Patient Experience Officer, Nursing and Care, NHS 24 yesterday
Stephanie W
Patient Experience Officer, Nursing and Care,
NHS 24

Manages patient feedback

Submitted on 24/10/2025 at 13:22
Published on Care Opinion at 13:22

picture of Stephanie W

Dear PEELMAZ,

Thank you for sharing your story on Care Opinion, I am glad to read of your positive patient journey from your initial call to the 111 service to the care you received from the Out of Hours service in Hamilton.

I reply on behalf of NHS 24. If you wish to share some more information with me, including your Care Opinion user name, then I could locate the staff you spoke with from NHS 24 and share your Care Opinion story with them. I am sure they will be delighted to know your call was dealt with quickly and that you felt listened to.

We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services. You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for sharing your story.

Best Wishes,

Stephanie

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