"Low standard of care"

Some staff I saw are questionable due to their attitude towards patients and their professional abilities in their role.

The standard of care and cleanliness is very low with this ward, surge unit, not even being cleaned one day, beds not changed, urine on the floor, I know it’s urine due to my catheter leaking this has not been cleaned. Told a staff member sat at a desk on their phone even though there were plenty for them to do. Then one staff member has ate the toast meant for the patients, another staff member slagging off patients. I find this absolutely disgusting knowing the standards of care that should be provided.