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Zero bedside manner

Posted By browserre53

"Zero bedside manner"

About: Forth Valley Royal Hospital / Accident & emergency

(as a relative),

I was in A&E with my aunty who was in severe pain, I asked for pain meds for her to give her a bit of relief during the long wait to see a doctor and the way the nurse spoke to her was horrendous completely undignified and frankly humiliating!  A conversation that should have happened quietly and with compassion instead happened loudly in a busy waiting room which was clearly heard by a friend also waiting at the opposite side of the room.  Whilst I appreciate the pressure the nurses are under when they are overrun if you can’t talk to patients in a dignified manner maybe you are in the wrong job

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Responses

Response from Pamela Scott, Lead Nurse, Emergency Department/Acute assessment/Clinical assessment unit and urgent care centre, NHS Forth Valley last week
Pamela Scott
Lead Nurse, Emergency Department/Acute assessment/Clinical assessment unit and urgent care centre,
NHS Forth Valley

Submitted on 24/10/2025 at 10:28
Published on Care Opinion at 10:28

Dear

Thank you for taking the time to share your experience, and I’m truly sorry to hear how your aunty was spoken to during what was clearly a distressing time.

While I recognise the pressures our teams face, that should never compromise the standard of communication or compassion we offer. What you’ve described falls short of the values I expect from our staff, and I want to assure you that we take this seriously.

I’d like to follow this up properly to ensure learning. Your feedback is vital in helping us improve, and I appreciate you bringing it to our attention.

I can be contacted on 01324 567472

best wshes

pam

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