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"My dad's care and passing"

About: Glasgow Royal Infirmary / Respiratory Medicine (Wards 2, 6,7 10 & 16)

(as a relative),

My dad was an inpatient in ward 6 of Glasgow Royal Infirmary, suffering from pneumonia that ultimately and sadly, claimed his life.

I want to say a massive thank you to all staff on the ward who were involved in caring for my dad. They were consistently very friendly, compassionate, friendly and professional. They delivered an amazing care package right from the outset. I cannot fault a single aspect.

These staff work so hard despite very tight resources. They deserve the upmost praise and I request that they be commended for their efforts. They worked so hard to make my dad's final days comfortable and they did this superbly….my dad loved a bit of banter and a laugh…they all engaged fully and I am eternally grateful for what they have done….truly angels of society in my view!

I am so saddened that in the initial days of my dad's stay, my mum and sister got stuck in one of the 2 elevators serving the medical building. A month later this lift remains inoperable leaving that wing with just one lift to serve patients, visitors, catering and porters…..really???? In this day and age???? That disturbs me profoundly!

Alas though, this feedback is on the staff and, again, I will be eternally grateful for all that they did. They made my dad very comfortable and at the end, they were so very compassionate and respectful. If I won the lottery, they would be so very handsomely rewarded.

Thank you for all that you do Ward 6 🙏 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 2 days ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 30/10/2025 at 12:03
Published on Care Opinion at 12:03


picture of Kevin Torbet

Dear Edd1e

Thank you for taking the time to share such heartfelt feedback following the care your dad received in Ward 6 at Glasgow Royal Infirmary. We are truly sorry to hear of your loss and would like to extend our sincere condolences to you and your family.

It means a great deal to our staff to know that their compassion, professionalism, and kindness made a difference to your dad and your family during such a difficult time. Your words of appreciation have been shared with the Ward 6 team and senior management, and I know they will be deeply touched to hear how much their care meant to you.

We are also very sorry to learn about the issue with the lift and the inconvenience this caused to your mum and sister. We completely understand how frustrating this must have been, especially during such an emotional time. I have passed on your feedback to our Facilities Team for awareness.

Once again, thank you for your kind message and for recognising the dedication of our Ward 6 colleagues. Your appreciation will mean a great deal to them.

Kind regards

Kevin

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