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"Everyone was friendly, welcoming and professional"

About: Crosshouse Hospital / Day Surgery

(as the patient),

Attended the day surgery unit at Crosshouse hospital for an iron infusion. I was greeted kindly at the door by the receptionist who was expecting me.  The nurse, Hannah, was a credit to her profession. She explained the process, monitored me throughout and I felt safe under her care. Another staff member went out of her way to make me toast and tea afterwards. Everyone was friendly, welcoming and professional. A pleasant experience!

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Responses

Response from Fiona Brown, Senior Charge Nurse, Day Surgery Unit, University Hospital Crosshouse, NHS Ayrshire & Arran 3 days ago
Fiona Brown
Senior Charge Nurse, Day Surgery Unit, University Hospital Crosshouse,
NHS Ayrshire & Arran
Submitted on 22/10/2025 at 16:04
Published on Care Opinion at 16:04


Hi

Thank you for taking time to leave us feedback. I am glad to hear you had such a positive experience and I will certainly pass on your thanks to Hannah and the staff working with her. Take care

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