"A&E experience"

It was an unpleasant experience at the A&E setting, I was quite unsure on where to go so I went to A&E, the member of staff on reception was not understanding and the way they informed where to proceed to was passive and in an unwelcome tone. I must say I felt patronised as  I was unsure and their reassurance and way of answering my questions and concerns was unappealing as they was disrespectful and I felt really misplaced and I felt wrong for my confusion when it was really a normal reaction for me to not be sure on where to go.

I am a teenager and I felt completely treated as though I was in the wrong just for asking a simple question on where to head next. The member of staff was not only dismissive towards me but my mother too and another patient they was very patronising and they treated us all in a very disrespectful and rude manner as their tone of voice was condescending and their facial expressions was blunt and overall they was harsh and didn’t uphold a polite and welcoming manner and attitude as it made me feel uncomfortable and unwelcome.