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Person centred care

Posted By sierrasy54

"Person centred care"

About: Forth Valley Royal Hospital / Clinical assessment unit Forth Valley Royal Hospital / Urology

(as the patient),

I recently took my relative to an outpatient urology appointment to see the Advanced Clinical Nurse specialist. My relative has had a rough week health wise and we have seen a general decline.

The nurse took time to properly examine him and speak with us. She then spoke with her consultant urologist and a plan was made to admit him to the clinical assessment unit under the medics. 

We were then triaged accordingly in CAU with bloods, cannula and ECG done. My relative was commenced on IV fluids, oxygen and IV antibiotics with the appropriate investigations requested, and a bed was then found for my relative.

Thanks again to all the staff in both urology outpatients and clinical assessment unit for looking after him and acting so quickly. 

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Responses

Response from Leanne Hamill, Urology Advanced Clinical Nurse Specialist, Urology, NHS Forth Valley last week
Leanne Hamill
Urology Advanced Clinical Nurse Specialist, Urology,
NHS Forth Valley

Submitted on 27/10/2025 at 17:29
Published on Care Opinion at 17:29

Dear Sierrasy54,

Thank you for taking the time to share your story with us.

As a team we always strive to ensure we provide the best and most supportive care to each and every one of our patients. Ensuring timely and thorough assessments in order to ensure correct treatment is initiated.

It is always nice when patients wish to praise the services we provide.

I will ensure your comments and thanks are passed on to the advanced clinical nurse specialist team.

Kind regards,

Leanne Hamill

Advanced Clinical Nurse Specialist

Urology FVRH

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Pamela Scott, Lead Nurse, Emergency Department/Acute assessment/Clinical assessment unit and urgent care centre, NHS Forth Valley last week
Pamela Scott
Lead Nurse, Emergency Department/Acute assessment/Clinical assessment unit and urgent care centre,
NHS Forth Valley

Submitted on 27/10/2025 at 20:12
Published on Care Opinion at 20:12

Dear sierrasy54

Thank you for taking the time to post your relatives recent positive experience of our clinical assessment unit. This will mean a lot to the team during thses really busy times.

I will share with the rest of the team

Hope your relative is recovering well

Best Wishes

Pam

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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