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"Good experience but the site is a dump site"

About: CAMHS Community Mental Teams / Lisburn CAMHS

(as a service user),

My child attends CAMHS Lisburn in the Lagan Valley site. We have had a good experience but the site is a dump site. There are skips, tractors, building materials strewn everywhere. We have been in therapy rooms when workmen are shouting, cursing, digging, driving tractors. We have been there when fire training has went involving a fire being made at the window then put out whilst all the staff stand around clapping. This is really unbelievable. Our child has repeatedly expressed that in the therapy room, this interference can make it feel unsafe. We have expressed this to staff repeatedly who, whilst understanding and annoyed themselves, have expressed there is nothing they can do, that they have reported it but that it continues. 

We feel, as parents, that we and our child are not being listened to. This really is unacceptable. Can somebody please advocate for children and families so that CAMHS is a welcoming and safe place to be. This communicates that children are not important and is not good practice from the NHS. I can't believe this is allowed to happen in this day and age. 

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Responses

Response from Maria Sharvin, Service Manager, Community CAMHS BHSCT & SEHSCT, Belfast Health and Social Care last week
Maria Sharvin
Service Manager, Community CAMHS BHSCT & SEHSCT,
Belfast Health and Social Care
Submitted on 22/10/2025 at 17:36
Published on Care Opinion on 23/10/2025 at 09:42


Thank you for taking the time to write your feedback. I am pleased to hear your experience with the CAMHs team based in Lagan Valley Hospital site has been positive. I do however acknowledge your concerns about the physical environment the service is situated beside and the disruption this causes to our team there. Belfast HSC Trust provide CAMHs services in South Eastern HSC Trust. We have raised these issues with them. They are exploring options for changes to ensure children and families using our services can do so in a space that is welcoming and therapeutic. I have also shared your feedback with them today and if there is any further update I will post this also.

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