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Staff did a phenomenal job

Posted By snowsb79

"Staff did a phenomenal job"

About: Craigavon Area Hospital / Emergency Department Craigavon Area Hospital / Radiography services Northern Ireland Ambulance Service / Emergency ambulance response Radiography services / X-ray Department

(as a service user),

I was treated at Craigavon A and E following an ankle dislocation. I would firstly like to thank the paramedics who treated me with care and dignity, giving the absolute best support they could offer with warmth and diligence. I am so grateful.

Secondly, the nurses, doctors and ancillary staff in A and E did a phenomenal job despite a barrage of patients in need. Care was prompt, thorough and kind. Truly, the best resource CAH has, are its hard-working staff. The aftercare I have received via A and E from the Nurse Practitioner, X Ray and Physio assessment have been thorough and underpinned by warmth and consummate professionalism. The staff manning the front desk responded to challenging situations treating all patients with dignity and kindness. 

I am so grateful for the help, care and treatment I received from your staff. Please look after them well, they deserve the same level of care they provide for others. 

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Responses

Response from Maggie Hamilton, Experience & Involvement Facilitator, Quality, Safety & Improvement, Northern Ireland Ambulance Service 3 days ago
Maggie Hamilton
Experience & Involvement Facilitator, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

The Northern Ireland Ambulance Service (NIAS) Experience and Involvement Facilitator is responsible for developing and delivering high quality, effective services and processes for NIAS Service Users, Carers, their Advocates, the Public and NIAS Staff across Northern Ireland (NI) to facilitate and enable them to fully contribute to and participate in experience and involvement in relation to the NIAS.

Submitted on 22/10/2025 at 19:54
Published on Care Opinion at 19:54

picture of Maggie Hamilton

Good evening snowsb79,

My name is Maggie Hamilton, I am the Experience and Involvement officer with Northern Ireland Ambulance service. Thank you for taking the time to share your valued feedback. We are always grateful to those who share their experiences of the services they have received. It was reassuring to learn how the paramedics treated you with care and dignity, giving the absolute best support they could offer you with warmth and diligence. As an organisation we are committed to consistently show compassion, professionalism, and respect for the patients we care for.

I wish you all the best with your recuperation.

Kind regards,

Maggie

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Response from Jill Green, Ward Manager, Emergency Department, Craigavon Area Hospital, Medicine and Unscheduled Care Directorate, Southern Health and Social Care Trust 2 days ago
Jill Green
Ward Manager, Emergency Department, Craigavon Area Hospital, Medicine and Unscheduled Care Directorate,
Southern Health and Social Care Trust

Submitted on 23/10/2025 at 10:34
Published on Care Opinion at 10:34

Good morning,

Thank you for taking the time to tell your story about your experience in ED.

I am delighted that you were cared for with the high standard of care that we strive to provide to all of our patients in ED.

I have shared your lovely feedback with the whole team, positive posts like this are great for staff morale and a wonderful reflection of the commitment they show to their patients.

Thank you again for posting and I hope you are recovering well.

Best Wishes

Sister Green.

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