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"Cntw"

About: Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

(as other),

What happened more what didn't happen as in the trust just not doing anything for me as per usual. 

They were dismissive of what they were being told and then for years they start going on about ASD, why they went on about ASD is beyond me because I don't have that and haven't ever had anything to do with ASD.

They at the trust and also a gp then start to pressure about being assessed for ASD, now listen will you at that trust ASD is all about either young kids just being out of control which when I was a kid I wasn't out of control and I wasn't ever disruptive at school or at home or anywhere else. Also in those children and in those adults they are just classed as wanting their own way and are further labelled as being troublemakers which I'm not and haven't ever been a troublemaker either.

I think the NHS with their plastering ASD and even ADHD all over anyone is pathetic. I've been told by other people who have been given a diagnosis of ASD that they were called naughty and just for other people to say that they were not brought up correctly and it's also about bad parenting, naughty kids, kids with behavior issues who were naughty at school or home in which I wasn't so to the cntw and the GP who said what they did regarding that pathetic ASD you were all OCD about, if you want to help anyone who has a diagnosis of ASD then go and find them and get on and see what you can offer them but I don't have and haven't ever had ASD, comprende.

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Response from Paul Sams, Feedback and Outcomes Lead, Information and Performance Team, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust 4 weeks ago
Paul Sams
Feedback and Outcomes Lead, Information and Performance Team,
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

I look after all things feedback and outcomes. Working towards everyone knowing they can feedback and explaining what we do with that feedback.

Submitted on 04/11/2025 at 16:35
Published on Care Opinion on 05/11/2025 at 12:06


picture of Paul Sams

Hi Skulls,

I am sorry you have had a poor experience. If you feel you weren't listened to effectively and still need support, could you speak to your GP and discuss re-referral? This is the most effective way of getting in contact with the right service.

You mentioned your GP experience being poor too. Can I ask that you discuss this with the surgery manager if you haven't already.

If you would like our complaints team to look at your specific experience of CNTW services then you can get in touch:

By post

Complaints Department
St. Nicholas Hospital
Gosforth
Newcastle upon Tyne
NE3 3XT

By email

complaints@cntw.nhs.uk

By phone

Call us on 0191 245 6672

We absolutely never want people to feel they were not listened to and take it very seriously when people say this was their experience and are sorry this is how you feel. Please give us the opportunity to put this right for you.

Paul - Feedback and Outcomes Lead

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