Well it's just now become even worse for anyone calling when in a crisis. You have to go through 111 you then have to press 9 you then get asked to press 1 or to press 2. You then get told get this that you are 7th in a queue. 7th in a queue when you are in a crisis. And they also said you can text shout, wow it's just ridiculous. What is coming next when you are in a mental health crisis?
Even when I have gotten put through to anyone at the crisis service they haven't seemed as though they want to listen to me, they spent more time going on about their headset or that a call was muffled even though from my side of the call it was far from muffled.
They didn't take down all the right details and they have always, absolutely always, got something wrong so I have had to repeat myself again and again, oh for the love of Ada will you just listen from the start of the call until the end of the call, take down the information you have been given and just stop it with the never ending saying that you can't hear people who you are in a call with!
In my opinion, this idea of a crisis team going through 111 isn't a very good idea and people shouldn't be in a queue for that length of time, what do they think it's like to be in a queue when you are in a crisis and the only other option they offer was texting shout, how ridiculous. In my experience you can't get help by calling them so texting isn't going to be any good and I don't believe it can be a secure platform to text a service, no way.
This service needs a rethink about this 111 crisis call system.
"This service needs a rethink"
About: Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust / Crisis resolution Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust Crisis resolution NE3 3XT North East Ambulance Service NHS Foundation Trust / NHS 111 North East Ambulance Service NHS Foundation Trust NHS 111 Newcastle Upon Tyne NE15 8NY
Posted by Bagans (as ),