Attended for a cataract operation at New Victoria Hospital, Glasgow. Have to say the staff from receptionist to ward staff to surgeon and theatre staff were great.
That was not an issue, the issue was with information provided beforehand. Had been sent information a while ago (as been a bit of a wait) about attending and what was going to happen when you got an appointment But nowhere did it advise of the potential wait.
Was told to arrive at 12 noon and after reading the information, the impression was that this was when I would be taken for pre surgery and would be out after surgery and post in a couple of hours. However, this was not the case. I attended at 12 noon but was not in surgery till after 4pm. So I was sitting waiting for 4 hours, about 3 of this was just waiting. If I had been made aware of this I would have brought something to read, or occupied my mind but as nothing was in the information, I did not. So my anxiety went through the roof and I did consider leaving. Prior knowledge would have saved any of this. A paragraph in the information saying you may have a wait once on ward would have resolved my issue.
I could not control my surgery but I could have control my anxiety if I had full information.
"Lack of some information prior to attending surgery"
About: New Victoria Hospital / Ophthalmology New Victoria Hospital Ophthalmology Glasgow G42 9LF
Posted by drc64 (as ),
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