Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

No callback

Posted By millimeterfm45

"No callback"

About: NHS 24 / NHS 24 (111 service)

(as a parent/guardian),

Called 111 about my four year old who had been attacked by a cat and had a deep bite. 111 were great and asked lots of sensible questions. Was told a local minor injuries unit would call me back… but no call back… so I called 111 again and was again told I would get a call back… minor injuries never did call me back…

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Stephanie W, Patient Experience Officer, Nursing and Care, NHS 24 4 days ago
Stephanie W
Patient Experience Officer, Nursing and Care,
NHS 24

Manages patient feedback

Submitted on 21/10/2025 at 13:57
Published on Care Opinion at 13:57

picture of Stephanie W

Dear millimeterfm45,

Thank you for sharing your story on Care Opinion.

I was sorry to learn you had cause to contact 111 on behalf of your child due to their cat bite, I understand this must have been a worrying time and I do hope you are both doing well.

I’m glad to hear you felt your call to 111 was great and that you were asked sensible questions. I thought it might be helpful to explain that after contacting NHS 24 on 111, any onward care, including phone calls, appointments and home visits, is arranged and managed by a patient’s local Health Board. Based on the information in your story, it appears that your local Health Board would be best placed to address your feedback.

If you have any specific feedback in relation to your initial call to 111, please do not hesitate to get in touch, including your Care Opinion username, and I would be pleased to review this further.

You can contact us at patient.experience@nhs24.scot.nhs.uk.

Best wishes to you both.

Kind regards,

Stephanie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k