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Amazing staff saving the day

Posted By decemberkg63

"Amazing staff saving the day"

About: University Hospital Hairmyres / Outpatients Department

(as a service user),

As someone with a severe phobia of needles, having to get my blood tested today is easily the most traumatic thing I've had to do in a long time.

Thankfully the amazingly patient and talented staff Kirstin and Ashleigh really went above and beyond and showed such kindness and skill to finally get me to do it!

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Responses

Response from Kirsty McMillan, Deputy Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire last month
Kirsty McMillan
Deputy Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 27/10/2025 at 10:59
Published on Care Opinion at 10:59

picture of Kirsty McMillan

Dear Decemberkg63

Thank you so much for taking the time to share your experience where staff were an important part of supporting you with your severe phobia of needles.

I’m incredibly pleased to hear that Kirstin and Ashleigh were able to support you with such kindness, patience, and skill. It’s clear they made a real difference in helping you through a very challenging moment, I’ll make sure your lovely feedback is shared with them and their team.

Wishing you all the best

Kind Regards

Kirsty

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