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"The level of care was outstanding"

About: Craigavon Area Hospital / Trauma Ward

(as the patient),

Arrived in Trauma via a sojourn in A&E where I was treated for a dislocated hip (4th dislocation in a relatively short space of time). Transferred to Trauma when it was decided that I should get a new hip on the following Monday, meanwhile staying in hospital until the day of the operation.

During that week and after the hip operation, the professional care and consideration I received was exemplary. The level of care was outstanding and consideration provided was felt as truly heart warming.

The outstanding feeling from all members of staff was that they genuinely cared. This feeling enveloped us, the patients, like a comfort blanket which helped us to heal.

Thank all of you, for all your efforts, ranging from the basic cleaning process to the careful provision of meals to the highest level of professional care and expertise.

It is all much appreciated.

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Responses

Response from Rachel Jameson, Ward Sister, Trauma Ward, Surgery and Clinical Services Directorate, Southern Health and Social Care Trust 2 weeks ago
Rachel Jameson
Ward Sister, Trauma Ward, Surgery and Clinical Services Directorate,
Southern Health and Social Care Trust
Submitted on 23/10/2025 at 17:19
Published on Care Opinion at 17:19


Hello,

My name is Rachel and I am the Ward Sister on the Trauma Ward. Thank you for taking the time to share your feedback. I am absolutely delighted to read your feedback and very reassured to know that the care you received during your admission was professional and exemplary. We strive to ensure we provide the highest standard of care to patients and to know that the staff brought you comfort and displayed true professionalism is heart warming. I will be sure to share your kind words with all the staff as I know how much your lovely words will mean to them. It is very much appreciated.

I wish you well and a speedy recovery.

Best wishes,

Rachel

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