"I felt utterly depersonalised"

I recently attended for a flexible sigmoidoscopy procedure. The Admin and Nursing staff were all brilliant! They were welcoming, caring and friendly and they are to be heartily congratulated and thanked.

Not so the Consultant. I found them devoid of social skills and empty of a bedside manner. They failed to greet me and did not introduce theirself. Their communication with me was minimal and I felt utterly depersonalised. Were it not for the 2 nurses, I would have felt like a lump of meat to be dealt with!! Certainly the outcome was good as there was no doubting the consultant's skill and efficiency with the procedure.

Perhaps some consultant colleagues could instruct this consultant in the ways of professional friendly interpersonal skills that will give confidence and reassurance to patients going through what is a potentially life concerning experiences. Apart from this 10 out of 10 for the Barnstaple Hospital Endoscopy Unit.