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"They went all in to help me"

About: University Hospital Monklands / Respiratory Medicine (Ward 17)

(as the patient),

About a year ago now,I was admitted to ward 17 for tests and such, due to breathing difficulties...my writing here is not about myself but my treatment in the ward.

I honestly cannot say a bad word about my time spent on this ward the dedication to patients was brilliant, too often people leave bad reviews like the "the food was crap" really if that all you can find to complain about, the main thing is you are there to be treated for your illness, its not an invitation to "bake off" or whatever. I thought the food was alright, but thats not why I was there.

I see complaints about this nurse did this or that...do you never have days that no matter how hard you try, things just naturally don't go your way.

This happens to nurses as well!

No sorry I am totally grateful for the care I was given, I would like a particular mention to one of the nightshift nurses (Neive) I think her name was, nothing was too much trouble for this nurse and she was a credit to the ward.

Anyway I have said what I want to say, I went in to the ward and they went all in to help me, they did what they are trained to do and they did it with kindness and respect to the patients, so ward 17 has got my backing and I would have no hesitation in future trusting them with my healthcare

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Responses

Response from Alan Sommerville, Senior Nurse for Medicine, Renal and Associated Specialities, University Hospital Monklands, NHS Lanarkshire yesterday
Alan Sommerville
Senior Nurse for Medicine, Renal and Associated Specialities, University Hospital Monklands,
NHS Lanarkshire
Submitted on 16/10/2025 at 16:58
Published on Care Opinion at 16:58


Dear Tiggur

Thank you so much for taking time to post on care opinion. All feedback is welcomed and passed on to the relevant staff / department. I am so pleased you had such a positive experience in Ward 17 with the nursing staff. You are correct everything does not always go the way you want it to. I will ensure to pass on your praise for the staff to The SCN Eileen and especially to Nieve. Thanks again for taking the time to post such positive feedback

Kind regards

Alan

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