"I have left the department much worst off!!!"

In my experience, something needs to be fixed or sorted at this department as it was a shambles!

I had an appointment with a member of staff where I was treated awfully. I was given new hearing aids which we spent ages trying to sort since the quality was brutal compared to my old pairs. I was eventually told I would get used to it and made to leave. When I asked for my old pair of hearing aids because I felt my hearing was left significantly worse, the member of staff had already lost them, stating that they weren’t there (at the audiology department even though I gave them to them 5 mins previously), therefore meaning I had to leave with poor hearing quality with no back up.

I then went back in 20 mins later to try and sort it out since I felt it was not good enough and the member of staff made it even worse and then told me I’d get used to it, making the situation even worse.

Secondly, in the mail I was given the wrong hearing aid batteries to what I asked for.

Lastly, when I had to revisit again to try and fix my hearing aid's audio quality, I had to leave with slightly improved audio quality and the loop system turned off as well as volume function which are hugely important since the loop system being needed for university and the volume control being needed for the poor audio quality!

I wish I never visited in the first place as I have left the department much worst off!!!