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"Short staffing"

About: Victoria Hospital / Admissions Unit 2 (Emergency Surgical)

(as the patient),

I was a patient at Victoria Hospital for several days and was eventually boarded off to AU2. The day shift were extremely short staffed (they were heard talking about being down to 2 nurses and had to send 2 members of staff home.)

A HCSW had said that they were off to get me a basin of water to get washed in and they would help me get dressed as I am disabled and need assistance. They disappeared. 

By half past 10 I had to buzz as I was desperate for the loo and a nurse came to say there would be no assistance in getting dressed but did help me to the loo.

My pyjamas were far from clean and I felt awful. 

My husband came in with children in tow and changed my clothes. Thankfully I was discharged that day.

No Hello my name is from any staff. Not an ideal situation when you don't know who it is changing your underwear. Very sad as I had been so well looked after in the other ward.

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Responses

Response from Gillian Ogden, Head of Nursing, Planned Care, NHS Fife 8 hours ago
Gillian Ogden
Head of Nursing, Planned Care,
NHS Fife
Submitted on 17/10/2025 at 09:17
Published on Care Opinion at 09:17


picture of Gillian Ogden

Dear foxtrotxb66

My name is Gill and I am the Head of Nursing for the Surgical Directorate.

Thank you for taking the time to give your feedback on Care Opinion, I am sad and disappointed to read your post. I am so sorry that you felt unsupported and abandoned at an already vulnerable and worrying time. The care and staff attitude you experienced during your hospital stay sounds awful and is not acceptable.

It would be helpful if I could discuss your experience with you directly and I would be grateful if you could give me a call on 01592 643355 ext 28144. Alternatively please email me your contact details gillian.ogden@nhs.scot and I will call you.

Look forward to speaking with you soon

Kind regards

Gill

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