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Helping me become mobile and independant again

Posted By sierrayk97

"Helping me become mobile and independant again"

About: Community Services (Adult Physical Health) / Doncaster Community Rehabilitation Team Doncaster Royal Infirmary / Trauma and orthopaedics Yorkshire Ambulance Service NHS Trust / Emergency ambulance

(as a service user),

I write this as an 84 year old lady who fell and broke her hip and arm mid July. The care I have received from the beginning has been outstanding. The ambulance service were so helpful and caring, as were the staff on the trauma ward at DRI. I was well looked after at all times and the food was very good too.

The Reablement Team who visited me at home have been exceptional, keeping me motivated and helping me become mobile and independant again.

Thank you so much to everyone who has been involved in my care.

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Responses

Response from Colin Wilkinson, Team leader, Rotherham, Doncaster and South Humber NHS Foundation Trust last month
Colin Wilkinson
Team leader,
Rotherham, Doncaster and South Humber NHS Foundation Trust

Submitted on 13/10/2025 at 12:17
Published on Care Opinion at 12:17

Thankyou so much for taking the time to send feedback about our service and staff, it is very much appreciated and I will your share your kind comments with the staff involved in your treatment. I am delighted that you found the service a benefit in aiding your recovery and giving you the confidence to carry on been independence at home.

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Response from Dionne Cartlidge, Communications and Engagement Assistant, Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust 3 weeks ago
Dionne Cartlidge
Communications and Engagement Assistant,
Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust

Submitted on 22/10/2025 at 13:02
Published on Care Opinion at 13:02

Thank you so much for sharing your kind feedback. We’re so pleased to hear that you received such excellent care from our colleagues.

It’s wonderful to know their support has helped you regain your independence. We will make sure your thanks are passed on to the staff involved.

All the best,

Dionne

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Response from Lesley Butterworth, Head of Nursing and Patient Experience, Yorkshire Ambulance Service NHS Trust 3 weeks ago
Lesley Butterworth
Head of Nursing and Patient Experience,
Yorkshire Ambulance Service NHS Trust

Submitted on 23/10/2025 at 09:28
Published on Care Opinion at 09:28

picture of Lesley Butterworth

Thank you for posting your comments.

I am pleased to hear of the positive impact our crews had on you when you had cause to call us after your fall. I do hope your are now doing well.

It is always a pleasure to receive comments of appreciation for our staff and we would like to ensure they receive this feedback personally. If you have not already done so, we would be grateful if you could contact our Patient Relations team on the details below to enable us to trace your call and identify the staff involved so we may pass on your compliment to them.

Patient Relations

Yorkshire Ambulance Service

Springhill

Brindley Way

Wakefield 41 Business Park

Wakefield

WF2 0XQ

Tel: 0333 130 0549

Email: yas.patientrelations@nhs.net

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