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"The level of care was amazing"

About: Grantham & District Hospital / General surgery Lincoln County Hospital / General surgery

(as the patient),

I went into Grantham Hospital to have my Gallbladder removed.

I saw Mr Mather and another Doctor with him also the anaesthetist. They were amazing and I cannot thank them enough.

I had my pre-op and all the nurses and the anaesthetist and every member of staff were so kind, I have really bad anxiety and my blood pressure was so high because of it. The staff on the day of my pre op let my son stay with me the day of my operation due to my anxiety, the level of care was amazing. I asked to go to Grantham Hospital even though I live in Lincoln.

Lincoln Hospital called me a few times and was very rude my daughter is a nurse and was with me when they rang and had me in tears, she said they should not have spoken to me like that. Grantham Hospital then sorted it all for myself. I cannot thank all these people enough for their care through my journey from beginning to end, can you please let them all know for me, I will be eternally grateful to them all forever.

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Responses

Response from Julie Record, Matron, Surgery, United Lincolnshire Hospitals NHS Trust yesterday
Julie Record
Matron, Surgery,
United Lincolnshire Hospitals NHS Trust
Submitted on 20/10/2025 at 08:24
Published on Care Opinion at 08:24


Dear sigmaee34

Thank you so much for sending this in as it sounds as though you have not had a good journey for which I can only apologise for Lincoln.

As matron for Grantham hub and theatres I am so pleased to read your story once you came to us, and that we made such a difference for you.

The teams work so hard to ensure the highest quality of care we can give is delivered and try our best to relieve anxieties, as it’s a very stressful time when going to surgery.

I will share with all of the team and I hope you are recovering well.

Please take care

Kr

Julie

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