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They have all been very friendly and professional

Posted By victorsp56

"They have all been very friendly and professional"

About: CGL Birmingham / East Hub

(as a service user),

I find all the people very friendly and professional. They have all been very good to make me feel comfortable and teach me how to control my daily use and craving.

A good experience overall.

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Responses

Response from Lydia Broom, Service User Involvement Lead, The Service User Involvement Team, Change Grow Live Birmingham 3 weeks ago
Lydia Broom
Service User Involvement Lead, The Service User Involvement Team,
Change Grow Live Birmingham

Submitted on 13/10/2025 at 12:01
Published on Care Opinion at 12:01

picture of Lydia Broom

Dear victorsp56

Thank you for getting in touch with us.

My name is Lydia and I am responsible for listening and responding to the feedback that is shared about our service.

It was great to read how professional and friendly you have found our staff members, and how they have made you feel so comfortable when visiting our service. It was also lovely to hear about how they have helped you to learn some coping strategies around your drinking and cravings.

I will share your lovely words with the team and I am sure they will be extremely grateful and appreciative of your feedback,

I wish you all the very best in your recovery journey and thanks once again for reaching out to us.

Take care and best wishes,

Lydia

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