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"The dreaded message - I've got an STD maybe you have too."

About: Castle Circus Health Centre / Torbay Sexual Health

(as the patient),

Message received and I duly contacted Devon Sexual Health. A couple of days later I had an appointment at Castle Circus where blood was taken, swabs of throat and anus and a urine sample. Now it's just waiting for the results. The blood was taken by a nurse but all the intimate swabs etc were by me in a private room.

At the same visit I was given the newly NHS available Meningitis jab which gives a level of protection against Gonorrhea and a prescription for Doxy Pep to lessen the chances of Chlamydia and Syphilis. Information had been sent to me from speaking to the clinic when the appointment had been booked - it wasn't sprung on me on the day.

From first telephone contact with the reception staff to every staff member I encountered during the visit I was treated with dignity and in a non judgemental way. I was given clear information about what was happening and choices at all times.

The staff are not only knowledgeable but friendly and professional - they could not be more helpful. I left with a sense that they are really looking out for my best interests.

It's not the nicest of reason to have to use an NHS service but I could not be happier at how I was looked after.

Where the service could improve for the user is the facilities - it's a shared building with a GP practice. A dedicated Sexual Health facility would be much better. The waiting room experience isn't the nicest at a stressful time - it does though.

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Responses

Response from Lucy Jarrett, Sexual Health Administrator, Devon Sexual Health - Torbay, Royal Devon University Healthcare NHS Foundation Trust yesterday
Lucy Jarrett
Sexual Health Administrator, Devon Sexual Health - Torbay,
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 13/10/2025 at 15:49
Published on Care Opinion at 15:57


Good afternoon Angus_Lordie,

Thank you for taking the time to leave such positive feedback. It is good to hear that the team treated you with dignity and in a non judgmental way, and that you were kept informed at all times.

We understand that visiting the sexual health service can be a sensitive experience, and we are sorry to hear the waiting environment didn't feel comfortable. The service currently share the building with other departments, but we appreciate your suggestions for a dedicated space and will share your comments with the team. Your feedback helps us improve both the environment and overall experience for our patients.

Please do not hesitate to contact us with any further queries on 0300 303 3989 or visit our website www.devonsexualhealth.nhs.uk.

Kind Regards,

Lucy

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