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"Extremely kind, patient and caring"

About: University Hospital Monklands / Emergency Department

(as the patient),

Attended ED and was seen within an hour. The staff from the front desk, the X-ray unit and the nurse assessing me were incredible. The nurse that assessed me, Gaynor, was outstanding. Extremely kind, patient and caring. She is an absolute credit to the NHS and I would like my sincere thanks and gratitude to be passed on to her.

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Response from Marissa Morrison, Service Manager, UHH Hospital Monklands, NHS Lanarkshire 3 weeks ago
Marissa Morrison
Service Manager, UHH Hospital Monklands,
NHS Lanarkshire
Submitted on 27/10/2025 at 10:26
Published on Care Opinion at 10:29


Dear attendantme49,

Many thanks for taking the time to post this lovely feedback, it is greatly appreciated. I am so pleased you received excellent care from Gaynor and you felt she was kind & patient.

I will ensure your kind words are passed on to Gaynor, who I am sure will get a real boost in hearing your feedback.

I hope you are recovering well.

Kind regards,

Marissa Morrison

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