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Shocking ambulance service

Posted By giraffezj77

"Shocking ambulance service"

About: South East Coast Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a relative),

My father is in his 80s and passed out on the floor reason unknown. It took an ambulance over 3 hours to arrive so was left on the floor as I was told not to move him, this is shocking how are elderly people are treated all they said was to keep a check on him like I'm qualified as a ambulance crew 

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Responses

Response from Sandra King, Patient Experience Administration Assistant, South East Coast Ambulance Service NHS Foundation Trust yesterday
Sandra King
Patient Experience Administration Assistant,
South East Coast Ambulance Service NHS Foundation Trust

Submitted on 20/10/2025 at 08:01
Published on Care Opinion at 08:54

I am very sorry to hear that your father waited for over 3 hours for an ambulance.

Please send the name of the patient, the full address that we attended, the date we attended, with details of your complaint to:

pet@secamb.nhs.uk

Your complaint will then be looked into by one of the PALs officers.

Once again I am very sorry for your experience.

Kind regards

Sandra

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