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Staff kept me in good spirits having a laugh

Posted By Boss46837

"Staff kept me in good spirits having a laugh"

About: Craigavon Area Hospital / Acute Medical Unit (AMU) Craigavon Area Hospital / Emergency Department Enhanced Care / GP out of hours

(as a service user),

After feeling unwell for a few days I attended OOH on Wednesday with flu symptoms and photophobia, was seen quickly and given medication to treat. 

I had to re attend on the Thursday, in which I was sent to ED. 

I was triaged by Nurse Maggie, who was very professional and compassionate explaining my vital signs as they were slightly off and kept me calm. Maggie then done my bloods and ECG in which she still remained very professional and made me feel comfortable.

Due to my vital signs I was brought to a side room, Michael was my nurse here and he explained everything that he was doing (very efficient when taking more bloods..)  and explained my blood results when they had came back. He is an exceptional nurse with great mannerism. All the nursing team looking after me in ED were fantastic, the day staff Siobhan and Laura were very caring and kept me in good spirits having a laugh while staying very professional, especially with the massive pressures ED staff are under.

The ED Dr was brilliant and talked me through all possible causes and diagnosis. 

The medical Dr doing my LP took her time and again kept me at ease and I was very nervous getting this procedure done.

The girls in amu were also brilliant and kept me on top of all my pain and antibiotics.

Thank you for my care.

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Responses

Response from Grainne Rafferty, Nurse Advisor, Urgent Care Phone First, Adult Community Services Directorate, Southern Health and Social Care Trust 2 days ago
Grainne Rafferty
Nurse Advisor, Urgent Care Phone First, Adult Community Services Directorate,
Southern Health and Social Care Trust

Submitted on 13/10/2025 at 12:47
Published on Care Opinion at 13:17

Hi Boss46837,

Thank you so much for leaving feedback on your experience in the GP Out of hours service. I am so glad to hear you where seen efficiently within our service and then directed to the most appropriate department for your care. I hope you make a speedy recovery!

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Response from Jill Green, Ward Manager, Emergency Department, Craigavon Area Hospital, Medicine and Unscheduled Care Directorate, Southern Health and Social Care Trust yesterday
Jill Green
Ward Manager, Emergency Department, Craigavon Area Hospital, Medicine and Unscheduled Care Directorate,
Southern Health and Social Care Trust

Submitted on 14/10/2025 at 14:02
Published on Care Opinion at 14:02

Good afternoon Boss46837,

Thank you for taking the time to post such wonderful feedback about your experience in our ED. I am delighted that you were treated so well and you found the staff to be so efficient and professional, whilst still keeping you in good spirits. I am so glad you recieved the standard of care that we strive to provide to all of our patients in ED.

I have shared your kind words with Maggie, Michael, Siobhan and Laura, as well as with the medical team. Positive stories like this are so good for staff morale and a great reflection and assurance of the standard of care they are providing.

Thank you again for telling your story, I hope you are recovering well.

Best wishes

Sister Green.

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