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Let down by poor care

Posted By BigYin81

"Let down by poor care"

About: Royal Infirmary of Edinburgh at Little France / Accident & Emergency Royal Infirmary of Edinburgh at Little France / Acute Medical Unit Scottish Ambulance Service / Patient Transport Service

(as a relative),

My father, who is palliative, had a request made for hospital transport to take him to the hospital. It was 12hrs later before ambulance was able to take him in

The A&E staff were brilliant and had done tests and confirmed he needed to start a medication but that they would let the AMU ward give it in the morning so he could get a few hours sleep as he was shattered.  

When he was moved to AMU, no medications given, no obs taken or anything until a doctor finally came to see him - this was despite numerous requests to nursing staff.  It then took over an hour after the doctor seen him before any medication was given.

I was let down  by the care and compassion shown by all the nursing staff in AMU.  None of them checked in on him, did not listen to his or his wife’s concerns, did not chase up with a doctor and basically were just leaving him in the corner to get worse!

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Responses

Response from Kirsti Smith, Senior Charge Nurse, Acute Medical Unit, Royal Infirmary of Edinburgh - NHS Lothian 2 days ago
Kirsti Smith
Senior Charge Nurse, Acute Medical Unit,
Royal Infirmary of Edinburgh - NHS Lothian

Submitted on 17/10/2025 at 10:24
Published on Care Opinion at 10:27

Hi,

I an saddened to hear your families experience within the Acute Medical Unit (AMU) on this occasion was not what was expected. This is not what we strive for within AMU and I would like to apologise for your families experience during this admission.

I would be grateful if I could look into this further in order for us to make improvements to our service. If you are able I can be contacted through the AMU Nurse in Charge on 0131 242 1409 or alternatively NHS Lothian has a robust feedback procedure through our Patient experience team who can be contacted by the details below.

You can contact the Patient Experience Team:

By telephone

0131 536 3370 (Mon-Fri, 9am to 2pm)

By email

LOTH.Feedback@nhs.scot

Thank you for your feedback.

Kirsti Smith, Clinical Nurse Manager, Acute Medical Unit

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