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"Such a great experience"

About: NHS Grampian / GDENS (Grampian Emergency Dental Service)

(as the patient),

I went for an appointment due to having pain from a wisdom tooth which had gone on for a month. The dentist I’m registered at told me he couldn’t take it out and I had to he referred to the hospital for treatment but I was having no luck as my appointment kept being cancelled and the pain was getting worse.

At my appointment I was greeted by a kind dental nurse I can’t remember her name I think it was Anita she had blonde hair and glasses and the dentist as called Ian. They were both so lovely and friendly I felt super comfortable. Anita explained everything to me so I’d understand how to care for myself after the extraction and Ian was so lovely and made me feel comfortable and performed the procedure perfectly! I even called him my fairy godmother 🤣 such a great experience and I’m feeling great no more pain 

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Responses

Response from Lisa Convery, Dental Nurse Team Manager, GDens, NHS Grampian 6 days ago
Lisa Convery
Dental Nurse Team Manager, GDens,
NHS Grampian
Submitted on 15/10/2025 at 13:33
Published on Care Opinion at 13:33


Hi Nikkip2000

Thank you so much for taking the time to share your experience with us!

You were very close with the dental nurse’s name - it was Anete. And I’m sure our Iain would be delighted to hear you called him your “fairy godmother”. He’s actually done a few Christmas pantos over the years, so that’s quite fitting!

It sounds like even though you were in pain for a whole month, the care you received helped bring the relief you needed, and I’m so glad to hear you’re now pain-free.

I’ll make sure to pass on your lovely feedback to both Anete and Iain. Thanks again for your kind words!

Lisa Dental Nurse Manager – Unscheduled Dental Care Service
NHS Grampian

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