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What a team

Posted By encryptiontg86

"What a team"

About: Forth Valley Royal Hospital / Accident & emergency

(as the patient),

After a nasty fall I was seen at the Emergency Department at Forth Valley, the 

care I received was absolutely outstanding. The staff were caring, considerate, funny and put me completely at ease. The staff in ED work under extremes pressures but still make you feel like they have all the time in the world for you and their experience really shows tending to my broken arm.

The staff at the reception desk (2 David’s), Dr Smith, Karen and Dr Katai were just amazing. FV should be very proud to have them all, what a team! Thank you so very much.

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Responses

Response from Tracey Archibald, Lead Nurse for Advanced Practice ED/MIU, Emergecy Departement/Minor Injuries Unit, Nhs Forth Valley 3 weeks ago
Tracey Archibald
Lead Nurse for Advanced Practice ED/MIU, Emergecy Departement/Minor Injuries Unit,
Nhs Forth Valley

Submitted on 23/10/2025 at 13:23
Published on Care Opinion at 13:23

Good afternoon

Thank you so much for your lovely feedback.

I’m really sorry to hear about your fall, but I’m so pleased we were able to help and that your experience in the Emergency Department was a positive one.

It means a lot to hear that you felt cared for, reassured, and even had a few laughs during what must have been a painful and stressful time.

I’ll make sure your kind words are passed on to Dr Smith, Karen, Dr Katai, and the two David's at reception—they’ll be delighted to know they made a difference.

Thank you again for taking the time to share your story. Wishing you a smooth and speedy recovery from your broken arm.

Best wishes

Tracey

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Response from Pamela Scott, Lead Nurse, Emergency Department/Acute assessment/Clinical assessment unit and urgent care centre, NHS Forth Valley 3 weeks ago
Pamela Scott
Lead Nurse, Emergency Department/Acute assessment/Clinical assessment unit and urgent care centre,
NHS Forth Valley

Submitted on 24/10/2025 at 10:22
Published on Care Opinion at 10:22

Dear encryptiontg86

Thank you so much for sharing your experience following your visit to our Emergency Department. So sorry to hear about your fall, but glad to know that the care you received made such a positive impact during a difficult time.

It's heartening to hear that even under pressure, the team made you feel cared for, reassured, and even brought some humour to the situation.

I'll make sure your feedback is passed on to the team as your message will mean a great deal to them. Wishing you a smooth and speedy recovery from your injury.

Best wishes

pam

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