We attended A&E Friday early October to be assessed as my partner was experiencing chest pain, thankfully all ok. Originally we were triaged around 3pm, I can't remember the name of the HCSW and Nurse who triaged but they displayed excellent care and compassion towards my partner as he was quite obviously anxious at the time, they reassured him and explained everything they were doing.
We were then seen by Dr Danny and a Nurse Mary in the department later in the evening and again the care and compassion from both these professionals was outstanding. Danny was thorough and very professional making sure all concerns were voiced and acted upon. Mary was an absolute credit to the department. Not only was she compassionate and helpful she also displayed such a calming reassuring nature and really made us feel so comfortable whilst in the department.
We are so thankful to all the staff in the department, including reception staff, porters and HCSWs, despite immense pressure they remained professional and delivered excellent patient centred care.
"Excellent patient centred care"
About: University Hospital Wishaw / Emergency Department University Hospital Wishaw Emergency Department ML2 0DP
Posted by mc12345 (as ),
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