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In safe hands for coil replacement

Posted By travellerkd79

"In safe hands for coil replacement"

About: Sexual Health Services - South Staffordshire (Open Clinic)

(as the patient),

What a kind, supportive and knowledgeable group of people. Right from arrival I felt in safe hands.

Lou really looked after me as I was rather nervous but she calmed me down and talked me through it all. Not my first time having this done but its still nerve wracking.

Dr Khundu was lovely. A calming and professional manner. Very thoroughly checked over before and after. A well versed and professional team between them.

A huge thank you for making what is an unpleasant and somewhat personal procedure as efficient and supportive as it can be. Great team!

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Responses

Response from Andrew Garratt, Senior Administrator, South Staffordshire SHS & HIV Services, Inclusion last month
Andrew Garratt
Senior Administrator, South Staffordshire SHS & HIV Services,
Inclusion

I have been working in Sexual Health since 2004 and my responsibilities are Data Validating and responding to Care Opinion feedback. I am very passionate about my job and believe that the human touch is important with patient care.

Submitted on 17/10/2025 at 15:56
Published on Care Opinion at 15:56

picture of Andrew Garratt

Hi Travellerkd79,

My name is Andrew and I am a Senior Administrator for the Open Clinic and part of my role is to respond to Care Opinion feedback. I would firstly like to thank you for taking the time to submit your feedback which does mean a lot to our team and is an important contribution to learning and service improvement.

I have shared your lovely feedback with Dr. Kundu and Louise and they will be pleased that they kept you calm and looked after you during your coil replacement appointment. 😊

Kind regards,

Andrew Garratt, Senior Administrator

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