I was at a recent appointment in outpatients for a hospital appointment in Gloucestershire. They have migrated to electronic checking, and done away with receptionists. However, I feel that the application has gone to a point of really poor UX - it takes about three times as long to check in, the buttons are not in an intuitive order, and it is very repetitive.
More importantly, I believe the new app is in breach of patient protected data privacy law - as it broadcasts to the entire outpatients all your personal details, including postcode, address, home and mobile number, date of birth, and more - none of which are required to be held or required for attendance at an outpatients appointment. Several of these come under special category data, and the trust should know better - and is not above privacy law.
"Patient automated check-in process"
About: Cheltenham General Hospital Cheltenham General Hospital Cheltenham GL53 7AN
Posted by Nr boring (as ),
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