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"Lack of aftercare"

About: Belfast City Hospital / Gastroenterology Royal Victoria Hospital / Accident & Emergency Royal Victoria Hospital / Gastroenterology The Ulster Hospital / Day Procedure Unit The Ulster Hospital / Emergency Department The Ulster Hospital / Gastro Hub

(as the patient),

Five years ago I had a partial gastrectomy. Since the operation I have never felt well. I'm usually at some level of aneamia, lost over 100lbs, and suffer from various other health issues. Recently I realised I've probably been malnourished since the operation. There are issues with my kidneys now, almost constant infection for a year, as they are having to absorb everything my body would normally absorb. Malabsorption issues are very common post gastrectomy. Most distressingly, I found out there has never been a plan in place to monitor these common issues.  

I've paid to see consultants privately, I've begged for help. I've lost the last 5 years of my life and I've lost everything that I had in my life. I spend most of my life house bound or bed ridden, stuck inside four walls. I've tried to tell anyone who'd listen how badly the issues post gastrectomy have affected me. Forget quality of life, I don't have a life. 

I explained to several doctors that after getting iron or blood I only feel a little better but not well. I explained that I know I can't be, but I always feel anemic. I found out a few months ago that my Vit D level had dropped to almost zero and had been very low for years. Turns out Vit D deficiency presents very similar to iron deficient aneamia. I explained further that I feel I might be malnourished, especially after losing over 100lbs. I have other symptoms of  malnutrition. Besides the huge weight loss I suffer with extreme fatigue, I'm physically much weaker, I've lost a lot of hair, my brain seems to go in slow motion, I find it difficult to think, my teeth are becoming loose and my bones seem weaker. I have strange symptoms too, like blisters all over my body (like chicken pox) and ulcers in my mouth and down my throat. I had teeth knocked during an OGD over a year ago. I can't have the work done that's needed to repair them as my mouth is full of blisters and ulcers. Instead of things getting better, they're getting worse. 

For five years I've watched life pass me by, unable to take part. At the moment I'm aneamic and getting worse by the day. I have a friend coming to visit me from overseas. It seems I'm going to miss out on this too as I'm already house bound and will soon be bed ridden. I have an appointment for an iron infusion at the Medical Day Case Unit at The Ulster Hospital. They've been very kind and have tried their best to help and have given me an appointment a little sooner than the original one. Unfortunately, it's still too late for my friend's visit. 

My health post gastrectomy isn't strange or unique. It is completely normal and often referred to as Post Gastrectomy Syndrome, yet no one I speak to seems to understand that. I should not be without a plan or without monitoring. I should not have to beg for help. The last time the consultants office contacted me, I begged them to ask my GP to check my bloods. I was told emphatically that I wasn't aneamic and there was no need for blood tests, yet just days later I ended up in A&E with some of the lowest levels I've ever had. 

I honestly don't know how much longer I can continue to fight for help. It's been a long five years.  Should I just accept that this is my life now? Sleeping 20 hours a day. Going nowhere. Doing nothing. Seeing no one. Missing out on simple things like family meals, and walking the dog. Falling deeper and deeper into depression. Yet, I could be quite well with just a couple of injections and an iron infusion once in a while? 

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Responses

Response from Jennifer Nicholson, Lead Nurse - Emergency Care, Emergency Medicine - A&E, South Eastern Health and Social Care Trust 2 weeks ago
Jennifer Nicholson
Lead Nurse - Emergency Care, Emergency Medicine - A&E,
South Eastern Health and Social Care Trust
Submitted on 04/11/2025 at 10:05
Published on Care Opinion at 10:05


Hi heronbk45

Thank you for telling us of your experience and extremely difficult health issues since your partial gastrectomy. You have a lot of complex health problems since your surgery and are having a really hard time. I really do hope you get the help you need from the speciality teams who have been involved in your care. If you are no longer under their care I would suggest you contact your GP for referrals to the specialities again or appropriate teams who can support you.

Best wishes in getting the help you need and hope you are able to return to a better quality of life soon.

Kind Regards

Jenny

Lead Nurse Emergency Care

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Response from Jill Willis, Ward Manager, Medical Day Case Unit, South Eastern HSC Trust 2 weeks ago
Jill Willis
Ward Manager, Medical Day Case Unit,
South Eastern HSC Trust
Submitted on 04/11/2025 at 11:52
Published on Care Opinion at 11:52


I am very sorry to hear about your various health problems and the huge impact they have on your life.

In Medical Day Case Unit, we always try to accommodate patients with appointments as quickly as possible.

Going forward, I hope you get the specialised help required to improve your quality of life.

Best wishes,

Jill Willis

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Update posted by heronbk45 (the patient)

Dear Jenny

Thank you very much for responding to my post. I appreciate you taking the time to do so. However, I do wonder, since my issues are gastrointestinal and because I'm still under the care of a surgeon, wouldn't either of those departments be able to respond with more appropriate answers? I'm saying this as I've already attempted your suggestions (and many others) several times. Perhaps I didn't make that clear enough in my OP.

Writing to Care/Opinion really felt like my last hope, especially as any other attempts to get help have failed.

I understand that you were trying to help, and I really do appreciate it, but it feels like I've reached yet another dead end. I am still under the care of the surgeon who carried out the procedure. He's told me, to my face, that I'm experiencing many of the issues because of the deficiencies post gastrectomy. He promised me the moon. He outlined the treatment he felt was necessary, and then I didn't hear from him for over a year and didn’t get any of the treatment he said I required. Every time I'm admitted to any hospital, usually through A&E, the reports are sent to him with the assumption that he will carry out the follow-up care required. He doesn't. I have a letter from him stating he would repeat blood tests in August. Those blood tests are now nearly 4 months late, and still I wait!

I'm very afraid of what irreparable damage these deficiencies have already caused. Any one of them, like a weight loss of over 50% for example, should have triggered something in the system, some sort of treatment plan, put a red flag on my file.

Time is not on my side. I do not have the time, after 5 years, to start getting new referrals. My body isn't going to last through more waiting lists. No one will help, I believe, as I'm still seen as being under the care of the surgeon. Other doctors don't want to "step on another's toes."

It has been suggested to me that it's time I go down the legal route as not one key aspect in the NHS's Duty of Care has been met. Along without any duty of care, my rights as a disabled person, which are protected under the Equality Act 2010, have not been met.

To anyone else reading this ...

Can anyone help? I'm begging, literally begging for help, before it's too late.

Response from Jennifer Nicholson, Lead Nurse - Emergency Care, Emergency Medicine - A&E, South Eastern Health and Social Care Trust last week
Jennifer Nicholson
Lead Nurse - Emergency Care, Emergency Medicine - A&E,
South Eastern Health and Social Care Trust
Submitted on 07/11/2025 at 09:23
Published on Care Opinion at 09:23


Hi heronbk45

I hope some of the other services you have tagged will reach out and help you. I did not want to ignore your call for help and I really hope you do get the help you need, you are having and have experienced for some time a very stressful, exhausting time. Unfortunately for you my remit is the Emergency Department and I don't think we are the service to help you.

I am thinking you have already done everything you can to get the help from reading what you have written, my only other suggestion is you phone and ask to be put through to the Consultant secretary and ask about getting the bloods done or for another review.

Apologies I can not help you but sincerely hope someone reaches out to you soon.

Best Wishes

Jenny

Lead Nurse Emergency Care

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Response from Louise Macdonald, Interim Senior Nurse Manger Patient Experience and Governance, Central Nursing, Belfast Health and Social Care Trust last week
Louise Macdonald
Interim Senior Nurse Manger Patient Experience and Governance, Central Nursing,
Belfast Health and Social Care Trust

Senior Nurse manager for Patient Client Experience Teams , including Volunteer service, Chaplaincy, Bereavement Service and Patient Client Experience Team.

Submitted on 07/11/2025 at 10:56
Published on Care Opinion at 11:05


Dear heronbk45,

My name is Louise Macdonald and I am a Senior Nurse Manager in the Belfast Trust with responsibility for the patient experience team.

I am very sorry to hear about the extremely difficult time you have been having and we are keen to connect you in with the specialist service that can support you. I want to ensure that the correct team are aware of your concerns.

Could you please contact us directly via the email provided and we will link the relevant staff with you. This will allow us to help with your questions around your treatment and plan of care.

Email: PatientExperience@belfasttrust.hscni.net

Kind regards

Louise

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