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Went above and beyond to help me

Posted By ariesmr48

"Went above and beyond to help me"

About: Queen Margaret Hospital / Dermatology

(as a service user),

I was having difficulty booking a Dermatology appointment due to working offshore, but the lovely receptionist, Kate, went above and beyond to help me.

She took the time to listen to my situation and arranged an appointment that worked perfectly. Kate was absolutely fantastic - kind, patient, and incredibly helpful. I’m very grateful for her support.

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Responses

Response from Fiona Mitchell, Senior Charge Nurse Fiona Mitchell, Dermatology QMH anf VHK, NHS Fife last week
Fiona Mitchell
Senior Charge Nurse Fiona Mitchell, Dermatology QMH anf VHK,
NHS Fife

Submitted on 15/10/2025 at 15:32
Published on Care Opinion at 15:32

picture of Fiona Mitchell

Hello ariesmr48

Thank you for taking the time to leave such lovely feedback about the Dermatology receptionist, Kate.

I am delighted that you were listened too and we have been able to accommodate your personal circumstances, offering an appointment that suits you.

I will be sure to pass on the feedback, in particular, to the reception staff and the team.

Many thanks Fiona Mitchell

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