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Extraordinary kindness

Posted By Capri66

"Extraordinary kindness"

About: South West Acute Hospital / Emergency Care and Medicine Services South West Acute Hospital / Medical + surgical assessment unit (ward 1) South West Acute Hospital / Radiology South West Acute Hospital / Ward 2

(as the patient),

I spent 5 weeks in South West Acute hospital, I have no recollection of over 3 weeks but what I do know is A&E and ward 1 saved my life then I was moved to ward two all I can say is that there were 5 people who kept me sane, they made me feel  that I was a person and I don’t think the trust knows they have these people in their employ because it wasn’t only me who was lucky enough to have their kindness they did the same for all patients. I’m sorry my memory is bad but Mickey, Caroline, Chloe and 2 others I can’t remember their names! 

To the radiology dept thank you for your patience and kindness to the porters the same I’m lucky that I had these positive experiences thank you

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Responses

Response from John Kerr, Emergency Nurse Practitioner SWAH ED, Acute Services Emergency Care, WHSCT last week
John Kerr
Emergency Nurse Practitioner SWAH ED, Acute Services Emergency Care,
WHSCT

assess and treat

Submitted on 17/10/2025 at 09:18
Published on Care Opinion at 09:18

Dear Capri66

My name is John Kerr, an Emergency Nurse Practitioner (ENP) based in the Emergency Department (ED) at the SWAH. I would like to take this opportunity to thank you for taking the time to post your thoughts and experiences on the Care Opinion platform, in relation to an episode of care you received. I shall be responding on behalf of the ED, giving the other departments time to respond in due course.

We are pleased to read how you felt we saved your life and were there for you in your hour of need. Although you have no recollection of your time with us, I would like to assure you, as a team we work tirelessly and diligently to preserve life when the need arises. Your post means a lot to us as a team, so thank you!

Finally, I hope this response finds you well and that you have and continue to recover from you recent episode of ill health.

kind regards

John Kerr

ENP SWAH ED

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Response from Caroline Moore, Radiographer, Radiology, SWAH 5 days ago
Caroline Moore
Radiographer, Radiology,
SWAH

Submitted on 20/10/2025 at 13:51
Published on Care Opinion at 13:51

Hello Capri66

Thank you for taking the time to leave us some feedback on your recent admission to SWAH. I appreciate that this was a long stay and no doubt stressful for you.

I am glad that had a positive experience during your admission and stay with us. Here in SWAH we endeavour to work together as a team to provide the best possible treatment for our patients at all times.

Thanks again for your kind and rewarding comments.

I trust you make a full recovery.

Kind regards

Caroline

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