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"You all go above and beyond"

About: New Victoria Hospital / Day surgery New Victoria Hospital / Gynaecology Clinic

(as the patient),

I was sent to the hospital for Gynaecology surgery. I was greeted warmly by the reception staff the taken through to my ward by the nursing staff. Each member of staff on the ward is amazing. Made me feel so at ease and made me feel better about going for surgery. I was very well informed throughout the whole day so I knew what to expect. The staff work so hard here. Sorry I can’t remember names ( not great with this) you guys made an impact on my stay and I want to say a massive thank you. 

To the surgeon, Anusha, and the anaesthetists, you were also amazing. Spoke to me before the surgery telling me what will happen and kept me calm and also made me laugh before I was knocked out. 

Theatre and recovery staff I’m sure you were also amazing but sadly don’t remember any of this part. 

Overall if I need to go for surgery again I hope it’s at the same hospital. I work for the NHS so know the daily pressures, but you all go above and beyond.

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Responses

Response from Nikki Harvey, Lead nurse -Gynaecology, Gynaecology, NHS Greater Glasgow and Clyde 2 weeks ago
Nikki Harvey
Lead nurse -Gynaecology, Gynaecology,
NHS Greater Glasgow and Clyde
Submitted on 10/10/2025 at 12:17
Published on Care Opinion at 12:17


picture of Nikki Harvey

Dear leatherzc87,

Thank you so much for your kind and thoughtful feedback. I’m delighted to hear that your experience with our gynaecology team—from reception through to theatre—was so positive and reassuring.

It’s wonderful to know that our staff helped you feel informed, calm, and cared for throughout your surgical journey. I will make sure your thanks are passed on to Anusha, the anaesthetists, and the team at the New Victoria, who will be truly encouraged by your words.

I will share this with my surgical and anaesthetic colleagues.

As someone who works in the NHS yourself, your recognition of the pressures and the dedication of our staff means a great deal. We’re grateful for your understanding and support.

With warm regards,

Nikki

Nikki Harvey Lead Nurse Gynaecology/ACS

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